Privacy Policy

SalonDesk is salon management software made by Saveron Digital Inc. (“SalonDesk”, “we”, “us”). This policy explains what information SalonDesk handles, why, and the choices you have. It covers the SalonDesk apps for iPhone and Android, app.salondesk.io, salondesk.io and every salon booking page we host.

Who is responsible for your information

If you are a salon’s client — someone who books, visits or pays a salon that uses SalonDesk — that salon decides what it records about you and is responsible for it. SalonDesk stores and processes that information on the salon’s behalf and only to provide the service to it. Questions about your record are best sent to the salon; you can also write to us and we will pass them on.

If you run or work at a salon that uses SalonDesk, we are responsible for your account information as described below.

What we collect

• Salon accounts and staff: names, phone numbers, email addresses, role and permissions, working hours, and a sign-in record (time and device type).
• Clients of a salon: name, phone number and/or email address, appointments and their history, services, prices and payments, notes and formulas the salon writes, preferred language, consent choices, and — only where the client has agreed — before-and-after photos of a visit.
• Booking pages: when you book online we verify your email with a one-time code and keep the appointment you make. We do not use advertising trackers or sell analytics on these pages.
• Devices: if you allow notifications in the staff app, a push token so we can tell you about new bookings. Basic server logs (IP address, time, request) kept for security and troubleshooting.

How we use it

• To run bookings, the calendar, checkout, reports and loyalty for the salon.
• To send appointment confirmations and reminders by WhatsApp and verification codes by email, on the salon’s behalf.
• To keep accounts secure, prevent abuse and fix problems.
• To meet legal, tax and accounting obligations of the salon or of us.

We do not sell personal information, and we do not use it for advertising.

Who we share it with

Only the service providers that make SalonDesk work, each bound to use it only for that purpose:

• Hetzner (servers in Germany) — hosting and the database.
• Cloudflare — network security, content delivery, and storage of photos (R2).
• Meta Platforms (WhatsApp Business) — appointment messages to clients.
• Apple and Google — push notifications to the staff apps.
• Pointly — if the salon runs a Pointly loyalty programme, the client’s phone number is used to find their points and record rewards.

We may also disclose information when the law requires it.

Photos

Visit photos are stored privately and are only shown to the salon’s team, or to the client through a private link the salon chooses to send, which expires. A salon may use photos in its portfolio only when the client has given that consent.

How long we keep it

For as long as the salon’s account is active, and then for up to 90 days so it can be exported or restored, unless the law requires longer. Backups are kept for 30 days. Server logs are kept for up to 30 days.

Your choices and rights

• You can ask to see, correct, export or delete your information.
• You can ask the salon, or us, to stop sending you WhatsApp messages.
• Staff can turn off notifications on their phone at any time.
• Salon owners can remove a staff member or a client from within the app, or ask us to close the salon account and delete its data.

Write to [email protected]. We answer within 30 days.

Security

Connections are encrypted, each salon’s data is kept separate at the database level, passwords are never stored in readable form, and access by our own team is limited and logged.

Children

SalonDesk is a tool for businesses and is not directed at children. A salon may record a minor as a client with a parent’s or guardian’s agreement.

Changes

If we change this policy in a way that matters, we will update the date above and tell salon owners in the app or by email.

Contact

Saveron Digital Inc. — [email protected]